At Instronix.ae, customer satisfaction is important to us. We aim to ensure that every order is handled carefully and that any concerns are addressed fairly and transparently.
Return requests
Please contact us within 7 days of receiving your order to request a return, subject to applicable UAE consumer protection laws and the eligibility conditions below.
Eligible returns
A return may be accepted if an item:
- Arrives damaged or defective.
- Is different from the product ordered.
- Has a verified issue that qualifies for a return under applicable law.
Returned products should include their original packaging, accessories, and included components where reasonably possible.
Reporting damaged or incorrect items
Please contact us as soon as possible after delivery. Include your order number, a description of the issue, and clear photographs where relevant. Our team will review your request and explain the next steps.
Return conditions
Products should be returned in accordance with the return instructions provided by our team. Any restrictions relating to used products, hygiene, packaging, or product condition will be applied only where permitted by applicable law.
Refunds
Once an eligible return has been reviewed and approved, the refund will be processed using the original payment method where possible. The time required for the funds to appear in your account depends on your bank or payment provider.
Return shipping costs
Where an item is damaged, defective, or incorrectly supplied, we will explain the applicable return arrangements in accordance with UAE law. For other return requests, any applicable return shipping costs will be communicated before the return is approved.
Exchanges
Exchanges are subject to product availability and eligibility. Please contact us before returning an item so we can advise you on the available options.
Order cancellations
If you wish to cancel an order, contact us as soon as possible. Cancellation may not be possible once an order has been processed or dispatched. Your statutory rights remain unaffected.
Contact us
For return or refund assistance, please contact us through Instronix.ae and provide your order number.
Email: instronix.ae@gmail.com
This policy does not limit any rights available to customers under applicable UAE consumer protection laws.