FAQ's

Choose your preferred color, add the otoscope to your cart and complete checkout. Available payment options and your final order summary are shown at checkout.

The Fiber Optic Mini Otoscope is available in Black, Purple and Blue.

Please contact us as soon as possible. Cancellation may not be possible once an order has been processed or dispatched. Your statutory rights remain unaffected.

Email us at instronix.ae@gmail.com and include your order number so we can help you faster.

Each order includes 1 fiber optic mini otoscope in your selected color, 20 ear cannulas (10 per bottle in 2 bottles), 1 spare LED and 1 black carry case.

It is designed for medical students and clinical training environments, doctors and healthcare professionals, clinics and examination settings, and educational or professional instrument collections.

Please check the manufacturer's instructions for replacement and compatibility information.

Please review the product specifications and instructions before use. Use the instrument only for its intended purpose and in accordance with the manufacturer's guidance.

Yes. We currently offer delivery within the United Arab Emirates. Orders are fulfilled through our logistics and fulfillment partners, subject to product availability and delivery service coverage.

Yes, we offer free shipping across the UAE. Any applicable exclusions or additional charges are shown before you complete checkout.

Your estimated delivery time is shown at checkout. Delivery depends on the destination, courier service and order processing, and may be affected by public holidays, courier delays or weather conditions. Estimates are not guaranteed.

Where tracking is available, shipment details are shared with you once your order has been dispatched.

If your order has not arrived within the communicated delivery timeframe, please contact us with your order number and our team will assist you.

Please make sure your delivery address and contact details are accurate and complete. Delays caused by incorrect addresses or unsuccessful delivery attempts may require additional arrangements.

Please contact us within 7 days of receiving your order to request a return, subject to applicable UAE consumer protection laws and the eligibility conditions below.

A return may be accepted if an item arrives damaged or defective, is different from the product ordered, or has a verified issue that qualifies for a return under applicable law. Returned products should include their original packaging, accessories and included components where reasonably possible.

Contact us as soon as possible after delivery. Include your order number, a description of the issue and clear photographs where relevant. Our team will review your request and explain the next steps.

Once an eligible return has been reviewed and approved, the refund is processed using the original payment method where possible. The time for funds to appear in your account depends on your bank or payment provider.

If an item is damaged, defective or incorrectly supplied, we will explain the applicable return arrangements in line with UAE law. For other return requests, any return shipping costs are communicated before the return is approved.

Exchanges are subject to product availability and eligibility. Please contact us before returning an item so we can advise you on the available options.